02. - Access and use of the Center of Support

For any doubt or question you use the option to send tickets within Area of Client.

Nonmemory my password from access to the Area of Clients

The user and password are different from the one from the Control Panel from your account from hosting. They were sent to you by email when giving you of discharge. If you do not remember the password you can ask for it from here.

When opening a ticket

It tries to give all the details us that you can:

  • Domain or name of user.
  • Instructions so that we can reproduce the problem: steps to give, direction where to prove it, etc.
  • If the right problem has taken place after modifying something in your Control Panel or to install some script.

Whatever more data DES before we will be able to help us to solve the problem you.

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